If you have technical problems with DietPower, you may be asked to email a "system report" to our support team, detailing your computer settings and which version and build of DietPower you have.
How to Create and Send the Report
1. Click Help > About DietPower at the top of your Home Screen. The About DietPower dialog will open.
2. Click on the "Build Date" line at the bottom of the About DietPower dialog. This will a) create a file called SYSTEMREPORT.TXT in your DietPower folder, b) start up the software you normally use for sending e-mails (if it isn't already running), and c) open a message already addressed to systemreport@dietpower.com. (If the message doesn't open, contact us.)
3. Attach your SYSTEMREPORT.TXT file to the message. If you accepted the defaults when installing DietPower on your computer, the file will be in C:\Program Files\DietPower 4.0. You can also find the file by clicking Start > Search > For Files or Folders and typing in "SYSTEMREPORT.TXT" (without the quotation marks).
4. Click your email software's Send button.
If you don't know how to attach a file to an email¼
¼here's how to do it in Microsoft Outlook and Microsoft Outlook Express¾the email software that comes with most Windows computers:
1. At the top of the email screen, click Insert.
2. Click File or File Attachment.
3. Navigate to the folder containing SYSTEMREPORT.TXT. (See step 3, above.)
4. Double-click the SYSTEMREPORT.TXT icon. This will attach the file to the email.
5. Click the Send button.